Reference

Terms and Conditions for Your aking Account

These terms set out how your aking account works — what we expect from you, what you can expect from us, and how payments via bKash, Nagad and Rocket are handled under this agreement.

Applies to all accountsbKash, Nagad, Rocket coveredBangladesh-eligible regions onlySubject to local lawUpdated without prior notice
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aking Terms and Conditions for Your aking Account
ACCOUNT INTEGRITY

How We Manage Your Account Under These Terms

Your account security and the integrity of your payment records sit at the centre of how we apply these terms. Every section below reflects a real operational step — not a policy gesture — so you know exactly what we do and what we need from you.

Identity Verification

Before your first withdrawal, we confirm that the name on your aking account matches the registered holder of your bKash, Nagad, or Rocket wallet. This step protects your funds and keeps your account compliant with these terms.

Account Security

Your account is protected by password authentication and, where enabled, a one-time password sent to your registered mobile number. These terms require you to keep your login credentials private.

Payment Record Retention

We keep a full record of every deposit and withdrawal tied to your account — the transaction reference, the wallet used (bKash, Nagad, or Rocket), the amount, and the timestamp.

Game Access Conditions

Access to specific game categories — including live casino tables, crash games like Crash Rocket, and slot titles — may vary depending on your region and eligibility status under these terms.

Term Updates and Notification

When we update these terms, the revised version is published on this page with immediate effect. We do not send individual notices for every change, so checking this page periodically is your responsibility.

Requesting Account Changes

To update your registered mobile number, wallet details, or to request permanent account closure, contact our support team via live chat or email.

CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account or a payment, our support team handles queries through the channels below. For urgent payment issues — for example, a bKash deposit that has not appeared in your wallet — have your transaction reference ready before you contact us, as that is the fastest way to resolve it.

Live Chat Open the chat widget from any page on aking. This is the quickest path for account questions, payment mismatches, or anything connected to these terms. Available around the clock for supported Bangladesh regions.
Email Support Send a detailed message to our support address if your issue needs a written record — for example, a dispute about a transaction or a request to close your account under these terms.
Help Centre Our help section covers the most common terms-related questions: account verification, wallet name matching for bKash and Nagad, withdrawal conditions, and what happens when an account is flagged for review.

Questions About These Terms, Answered

These are the questions we actually receive about our terms and conditions — covering account rules, payment matching, eligibility, and what happens when something goes wrong. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. As soon as you complete account registration on aking, these terms apply in full. You do not need to make a deposit or place a bet first — the agreement begins at registration. If you do not agree, you should not proceed with opening an account.

This name-matching rule exists to protect your funds and ensure withdrawals reach the right person. If the name on your bKash, Nagad, or Rocket wallet differs from your aking profile, our system flags the payout for manual review. Updating either name requires a verification step through support.

No. These terms strictly allow one account per person. If we detect multiple accounts linked to the same identity, device, or mobile wallet — whether bKash, Nagad, or Rocket — we reserve the right to suspend all related accounts and review any pending transactions before releasing funds.

Access to aking depends on your local law and the regions we currently serve. If you access the platform from an ineligible region, your account may be restricted and pending withdrawals may be held for review. Confirming that aking is permitted in your region is your own responsibility under these terms.

Contact us via live chat with your transaction reference number — the one bKash, Nagad, or Rocket provided when you sent or received the funds. That reference is the fastest way for our team to locate the transaction in our records and begin the review. Email support works for disputes that need a written trail.

We publish updates on this page as soon as they take effect. We do not send individual notifications for every revision. The responsibility to check this page periodically rests with you. Continuing to log in and use your account after a change is posted means you accept the revised terms.

Yes, under these terms we can place an account on hold if we have reasonable grounds to believe a breach has occurred — for example, multiple accounts, identity mismatches, or access from a restricted region. We will communicate the reason through your registered contact details as soon as practically possible.

We retain a full record of your deposit and withdrawal history for the period specified in these terms. This includes the wallet used — bKash, Nagad, or Rocket — the transaction reference, the amount, and the date. You can view a summary at any time from your account wallet section.

Reach out to us via live chat or email and request account closure. Before we close the account, any verified withdrawal balance will be processed to your registered bKash, Nagad, or Rocket wallet. Once the account is closed, the same mobile number cannot be used to open a new account without prior approval from our team.

These terms are the primary agreement between you and aking. In the event of a disagreement, the version published on this page at the time of the dispute applies. Eligibility and any legal questions remain subject to the laws of your own region — we do not make specific legal claims about enforceability in every jurisdiction.

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