Reference

How aking Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure. This policy explains exactly what data we hold, why we hold it, and what you can do about it.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information, want to correct something, or need to request data deletion, our team handles privacy queries through three channels. We aim to respond within a reasonable timeframe regardless of which path you choose. Keep your registered phone number or email handy so we can verify your identity before sharing account details.

Live Chat Open the chat widget from any page on our site. Let the agent know your query is about personal data or privacy, and they will route you to the right team. Available around the clock for account holders.
Email Send your privacy request to our support email address listed in the site footer. Include your registered phone number so we can locate your account quickly and respond without unnecessary back-and-forth.
Account Settings Log in, head to your profile section, and you can update your name, email or phone number directly. For deletion requests or data export, use live chat or email since those require identity verification first.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not a single checkbox for us. It runs through how we build account flows, process bKash or Nagad deposits, store verification documents, and communicate with you. Below are the specific practices we follow so you know exactly what happens behind your account screen.

Encryption at Rest

Sensitive fields including your payment credentials, identity documents and verification selfies are encrypted before they reach storage. Even internal staff access requires elevated permissions and an audit trail is generated each time.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get the most traffic. No advertising cookies track you across other sites.

Account Security Layers

Your account is protected by your password plus OTP verification sent to your registered mobile number during sensitive actions like withdrawal requests or password changes. We never ask for your full PIN through chat or email.

Data Retention Period

Active account data stays on file while your account is open. After you request deletion, personal identifiers are removed within a reasonable period. Transaction records may be kept longer where regulations require it for audit purposes.

Third-Party Sharing

Payment processors like bKash, Nagad and Rocket receive only your transaction amount and account reference number. Game providers see a session token, not your personal details. We do not sell or rent your data to marketing companies.

Your Right to Access and Correct

You can request a full export of the data we hold about you. If something is wrong, tell us and we will correct it. Deletion requests are processed after identity verification through live chat or email to prevent unauthorised removal.

Common Questions About Your Data at aking

These are the privacy-related questions our support team receives most often. If your specific concern is not covered here, reach out through live chat or email and reference this policy page so the agent knows the context immediately.

We collect your full name, phone number, email address and date of birth during registration. When you make your first deposit through bKash, Nagad or Rocket, we also store the payment reference and transaction amount for your records.

Game providers receive only a session token that identifies your active game round. They do not see your name, phone number, email or payment details. This keeps your personal information separate from gameplay systems entirely.

Contact our support team through live chat or email. After verifying your identity with your registered phone number and OTP, we initiate removal of personal identifiers. Some transaction records may be retained where regulations require an audit trail.

We store the transaction reference number, amount and timestamp so you can review your deposit and withdrawal history. We do not store your bKash or Nagad PIN, and payment credentials are encrypted before reaching our database.

Yes. Send a data export request through live chat or email with your registered phone number. After identity verification, we compile your account details, transaction history and any stored documents into a file delivered to your registered email.

We use session cookies for login persistence and analytics cookies to understand lobby traffic patterns. No cross-site advertising cookies are used. You can clear or block cookies in your mobile browser settings without affecting your account balance.

Your account uses password protection combined with OTP sent to your registered mobile number for sensitive actions like withdrawals and password resets. We monitor for unusual login patterns and may temporarily lock accounts if suspicious activity is detected.

We send transactional notifications such as deposit confirmations and withdrawal updates to your registered number. Promotional messages are separate and you can opt out from your account settings without affecting your ability to use the platform.

Personal identifiers are removed within a reasonable period after account closure. Transaction records may remain longer where local regulations require financial record-keeping. Once the retention period expires, remaining data is permanently deleted from active systems.

Access to our services depends on your local law and eligible regions. The data handling practices described here apply uniformly to all account holders, but specific rights like data portability or erasure timelines may vary based on applicable local regulations.

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